Professional Summary
Dynamic, high-achieving technology manager and project management professional (PMP) with extensive experience in web development, software development and technical communication projects and a track record of expertly managing multiple, complex multi-million dollar projects with remotely located teams. Strong background in project management methodology and Project Management Office implementation. Demonstrated leadership ability as an operational, project, and program manager. Successfully led technology organizations for large corporations such as Hewlett Packard/Compaq (e-Commerce Manager); managed technology projects for web design firms and a Top Five consulting firm; and worked to implement project management offices in corporate and government environments. Successfully led development and business teams including multiple vendors, in-house personnel and client personnel on large and medium scale projects.
Proven leader with a strength for identifying talent, building and motivating creative teams that work cooperatively to achieve goals. Highly articulate with excellent interpersonal skills and a sincere passion for blending communications with technology. Developed a reputation for improving process efficiency and quality standards by devising and implementing innovative development procedures. Superior ability to interpret client business requirements and develop effective technical solutions.
Key Competencies
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Selected Achievements
- Affected 227,000 website visits in the first month of implementation by expertly managing divisional e-commerce team to create iPAQ product line website.
- Increased monthly site visits 680% by redesigning divisional Intranet at Compaq.
- Reduced development and maintenance efforts 18% by creating and implementing modular development procedures to reuse code and apply QA processes to reduce defective programming.
- Played key role in reducing inventory by serving on enterprise-wide team to develop build-to-order website enabling customers to directly build and purchase Compaq products.
- Managed the transition of web development projects to new Technology and Operations practice, directing transfer of project plans and reviewing technical and functional requirements with new group.
- Managed up to five concurrent HR Intranet projects and a total of 40 global, remotely located web developers, including designers, content producers, programmers and usability experts.
- Created budgets and project plans, including Work Breakdown Structures, executed resource allocation and risk analysis and developed functional and technical specifications and business requirements for multi-year, multi-million dollar projects.
- Led successful development projects and programs for numerous HR Benefit Communications, Portal and Reward & Recognition Intranet sites for clients such as Burlington Resources, Compaq Computer Corporation, Dallas and Houston Independent School Districts, Pechiney Plastics, Takeda Pharmaceuticals, TXU Corporation, State of South Dakota and MD Anderson Cancer Center.
- Managed implementation of company's first-ever internal global web development environment, including Windows NT, Windows 2000 and Linux servers.
System Experience and Proficiencies
| Software | MS Office products, MS Project, MS Outlook, WordPerfect Suite, MS Visio, mySQL, Oracle, Homesite, Dreamweaver, Apache 2.0 Web Server, OpenOffice.org 2.0, Vignette CMS, Ektron CMS, Mambo CMS, Joomla CMS, Moodle Course Management System |
| Operating Systems | Windows 98, NT, 2000, XP, Vista; Linux; UNIX |
| Programming/Coding Languages | ASP, PHP, HTML, DHTML, CSS, mySQL |
Relevant Experience
Dewpoint
Senior Project Manager- Developed Project Management Management Methodology (PMM) Consulting Offering
- Developed Project Management Office (PMO) Consulting Offering
- Developed Assessment and Implementation process and procedures used in PMM and PMO consulting
- Assisted in the implementation of internal PMO at Dewpoint, including writing the PMO charter, and implementing processes and procedures
- Developed and delivered project management training to Dewpoint personnel
- Documented PM processes and procedures
- Created templates for the project management methodology
- Wrote inputs to proposals for government and commercial projects
- Presented proposals to potential clients
Consulting Project Manager
Consultant- Consulted on the set up of an Enterprise Project Management Office (EPMO)
- Developed and documented policies and procedures for the EPMO
- Wrote EPMO charter
- Analyzed current project management processes
- Provided recommendations for improving current project management processes
- Consulted with the Department of Program Management to implement a Project Portfolio Management process
Teksystems
Project Manager- Provided project management for Direct Marketing Systems Enhancement and North Carolina Specialty Dwelling projects in the Property and Casualty group.
- Managed internal IT staff and external software vendor in development of these systems.
- Coordinated efforts with business managers.
- Created project plans and monitored budgets.
- Monitored project schedules.
- Facilitated requirements gathering and design reviews.
- Worked closely with vendor to ensure offshore coding efforts were on schedule and met QA requirements.
- Reviewed Function Point estimates for to ensure realistic estimates.
- Monitored vendor SLA requirements.
- Briefed senior level management on the status of these projects.
- Provided communication to all team members.
- Used MS Project to monitor project plan, schedule and resources
AQUENT
Web Producer - contracted to USAA, 2005 - 2005- Provided specialized leadership, user interaction design expertise and process management skills throughout the web application development lifecycle to effectively achieve business stakeholder objectives and target audience expectations.
- Planned and integrated all project user interaction design activities, consistent with the Business Project Management Process (BPMP)and business requirements.
- Helped to develop and refine user experience and corporate branding strategies, design requirements and specifications and quality assurance processes while adhering to established standards, guidelines and methodologies.
- Supported the development and management of project plans and schedules, budgets, resource allocations, risk mitigation strategies and reporting and tracking activities.
- Provided ongoing direction and leadership for team members and/or matrixed employees.
- Managed the completion of web design project deliverables on time, on budget, as promised, with USAA quality.
- Created wireframes, Information Architecture diagrams (flow diagrams).
- Worked with usability engineers to create usability testing plans, including scenario development and recruitment as well as analyzing test results.
- Facilitated requirements gathering sessions, working with business subject matter experts (SME) to develop use cases and requirements matrices.
- Developed navigation schemes and search keywords to ensure a smooth user experience.
- Managed the development of User Interaction Prototypes (UIP) used in usability testing to validate UI design.
- Worked closely with business SME's, IT developers and designers to create and implement web solutions.
CONSULTANT
Contracted to Mercer Human Resource Consulting, 2003 - 2005- Managed the transition of web development projects to new Technology and Operations practice, directing transfer of project plans and reviewing technical and functional requirements with new group.
- Troubleshot and resolved internal web site issues.
- Managed development of MHR client web sites
MERCER HUMAN RESOURCE CONSULTING
Senior Web Consultant and Project Manager, 2000 - 2003- Designed and created e-learning applications for Mercer Global Information Services.
- Managed up to five concurrent HR Intranet projects and a total of 40 global, virtual Web Developers, including coders, content producers, programmers, usability experts and and external vendors.
- Created budgets and project plans, including Work Breakdown Structures, executed resource allocation and risk analysis and developed functional and technical specifications and business requirements for multi-year, multimillion dollar projects.
- Provided Intranet strategy consulting to clients and assisted in developing company's e-commerce business model and strategy.
- Led successful development of numerous HR Benefit Communications, Portal and Reward & Recognition Intranet sites for clients such as Burlington Resources, Compaq Computer Corporation, Dallas and Houston Independent School Districts, Pechiney Plastics, Takeda Pharmaceuticals, TXU Corporation, State of South Dakota and MD Anderson Cancer Center.
- Developed web design standards, participated in usability testing, created scripts and evaluated results.
- Wrote HTML, scripting language coding and usability standards utilizing familiarity with ADA Section 508 standards and authored white paper on Virtual Team Management.
- Managed implementation of company's first-ever internal global web development environment, including Windows NT, Windows 2000 and Linux servers.
- Executed all requirements gathering and analysis, recommended equipment and software purchases and collaborated with internal networking team to enable global development environment access.
- Designed and managed development of web-based project management tools and developed and implemented virtual teaming procedures using these tools as well as MS Project.
COMPAQ COMPUTER CORPORATION, 1998 - 2000
Manager - E-Commerce, Internet Products and Services Business Unit- Managed Internet Services team, including e-Commerce efforts, and developed and implemented web marketing programs targeting internal and external sales personnel.
- Enabled sales and field service personnel to order marketing material and equipment for use in marketing programs by creating web-based ordering system.
- Effected 227,000 website visits in the first month of implementation by expertly managing divisional e-commerce team to create iPAQ product line website.
- Increased monthly site visits 680% by redesigning divisional Intranet.
- Reduced development and maintenance efforts 18% by creating and implementing modular development procedures to reuse code and apply QA processes to reduce defective programming.
- Played key role in reducing inventory by collaborating on enterprise-wide team to develop build-to-order website enabling customers to directly build and purchase Compaq products.
- Designed and developed web-based database applications, coded Intranet sites using HTML, JavaScript and ASP and advised Intranet group in redesigning InLine, Compaq's Intranet.